Thank you for your recent letter following the annual service, MOT and air conditioning repair to my wifes car. I just thought I would send you a short reply saying that we are completely satisfied with the work that was done. We do stay loyal to Jermyn and Sons as I always find your reception staff very pleasant and helpful and they also take the time to explain exactly what the issues are with the vehicle and what has been done, which a lot of garages do not bother to do. Providing your prices as a main Ford dealer remain competitive, we are happy to use your services. We appreciate there are cheaper and dirtier indpendent garages around, but I prefer to use main dealers if we can afford it.
Thanks and regards,