UK & European Roadside Assistance

Every new Ford passenger car and commercial vehicle comes with 12 months free Ford Assistance, a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year.

But did you know you can renew this with a Ford Scheduled Service or Convenience Check at a participating Ford Dealer? That means you’ll receive UK & European Roadside Assistance valid from the date of service for 12 months, or until the next service is due, whichever comes first. That’s on top of expert service specifically tailored to your vehicle needs from Ford-trained Technicians using genuine Ford parts.

How it works

If your vehicle breaks down, simply call us and we’ll get someone out to you as fast as we can. If we’re unable to fix the problem there and then, we can help you in other ways such as providing a replacement vehicle, organising costs for alternative travel to your destination or even covering hotel accommodation for you and your passengers. If you break down in Europe and we’re unable to fix your vehicle, we can arrange for it to be sent to one UK address (for example: home, work, or a Ford dealer). Ford Service Assistance is available 24 hours a day, all year round, with just one phone call, wherever you are in Europe. 

What is included?

If you do break down you'll get:

  • Friendly, skilled roadside help in the UK and Europe
  • Assistance if you break down at home
  • Alternative transport, replacement vehicle or overnight accommodation if your car can’t be repaired on the spot
  • Recovery including caravans and trailers
  • Ford Roadside Assistance†† is available 24 hours a day, all year round with just one phone call.

If you breakdown

In the UK you should call Ford One Call on 0203 5644444

In any other European country you should call: 00800 88776611  or +33 4268781

Terms & Conditions

Promotion applies to Ford retail, Privilege and Ambassador customers owning a Ford car or commercial vehicle excluding fleet, having a Ford Scheduled Service completed at participating dealers only and cannot be taken in conjunction with any other promotion.

Ford Service Assistance is available at participating dealers only for Ford cars and commercial vehicles regardless of age or mileage and is valid from the date of service for 12 months, or until the next service is due, whichever comes first. Includes European and UK mainland roadside assistance and repair and towing to a Ford Dealer - see full terms and conditions in the PDF below, for countries covered. Ford UK and European Roadside Assistance applies to the serviced vehicle only. If you already have personal membership cover please contact your roadside assistance provider to discuss options available to you, e.g. policy suspension. 

Limited assistance
For taxis, rental cars, ambulances and driving school cars the service is limited to roadside assistance repair or towage to the nearest Ford authorised dealer.

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